changingconstant

How to deal with angry coworker

In Uncategorized on February 28, 2010 at 4:08 pm

We work in a very deliverable focused world. Yet sometimes people lose their cool and get into tough waters with their coworkers who will directly impact the deliverable. When this happens, how do you go about addressing the situation?

When someone hard-walls your progress or shouts at you, it is easy to react in the same manner. However, this will only make the situation worse. Often times, escalation will be required to achieve the deliverable. Escalation puts a bad light on both parties and utilizes managements’ precious time.

First, understand that the person who lost their cool is after-all a human being, bound to make mistakes. Hopefully this is not an everyday occurrence. Next, focus on the concerns instead of the way the person shouts at you. Also, focus on your desired end goal instead of negatively reacting to the current chaos. HBR has a very nice article on how to deal with this situation.

We do not get to always choose our coworkers. Even if we did, things change. People handle stress differently. Stay focused on the end goal. The best you can do in such situations is to ensure you maintain a good working relationship.

You may also be interested in the article on its not just what you do, its how you do.

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