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Archive for January, 2010|Monthly archive page

How to Influence

In Uncategorized on January 30, 2010 at 1:15 pm

Despite a flawless logic and choosing the best decision, it is often difficult to convince your team to see things your way. This causes delay in execution, politics, frustration, and loss of real value to business. How do you go about dealing with these situations? How do you influence people?

  1. For starters, define the problem and impact as clearly as you can.
  2. Identify your key stakeholders who should have a say in the decision. This could include people who will be impacted, people who have to execute, etc. You can start by drawing the end to end process and identify key players.
  3. Next have a governance model for decision making. Agree on a methodology. Otherwise, discussions could go in any random direction and impede decision making.
  4. Translate how the issue impacts different each stakeholder. They may not speak the same lingo.
  5. Seek their ideas. Even if you think your idea is the best solution, be open minded. This may help you identify more hybrid solution that will be supported by the stakeholders. Sometimes its better to go with a 2nd ranking solution that will be accepted by most and address the issue instead of stalling any progress.
  6. Give your ideas as inputs to others. Some people pick up the clue and call it their own idea. They will be more supportive of the suggestion when they think the idea is theirs. As annoying as it may be to let someone take credit for your thoughts, doing the right thing for the business matters. Sometimes, in a big group, there is more focus on politics than it is healthy for the company. Finding your way around this is key to success.
  7. When the final idea is selected, keep people informed about the execution process and status. A lot of frustration is gone when people feel heard & considered.

Are there other tips, techniques that work for you? What are they?

Note: You may also be interested in the article on What & How you do